Live Calls
● 1 Active Call
1:23
555-867-5309
✓ Identified: John Doe — Previous caller
DWI inquiry · Called 3 times in past 60 days
"Good afternoon, Bowling & Associates, this is Sarah. I see you've called before, John — welcome back. How can I help you today?"
Call Queue
No calls waiting · Sarah is handling all calls automatically
Recent Calls
Today · 5 calls
📞
555-867-5309 — John Doe
DWI inquiry · Repeat caller · In progress
1:23+
📞
555-234-5678 — Jane Smith
New DWI case inquiry
4:12
📞
555-123-4567 — Unknown
Personal injury inquiry
1:45
📞
555-000-1234 — Likely spam
Robocall detected
0:08
📞
555-987-6543 — Robert Johnson
Existing client — ALR hearing update
2:34
📞
555-456-7890 — Maria Garcia
PI case — new client
7:22
Analytics
47
Calls This Week
↑ 12% vs last week
12
Consultations Scheduled
25.5% conversion rate
3
Spam Filtered
Saved ~24 min of attorney time
2:34
Avg Call Duration
↓ 18s from last week
Call Types This Week
Routing Rules
After Hours (6pm–8am)
Route to voicemail · Emergency escalation available
New DWI Inquiry
Start intake form · Schedule free consultation
Existing Client
Identify caller → Connect to their assigned attorney
Emergency / Arrest
Immediate escalation → Text + call attorney on duty
Spam Detection
AI-powered spam filter · Auto-hang on detected robocalls
📝
Scripts & Personas
Customize how Sarah introduces herself, handles specific call types, and escalates to attorneys. 8 active scripts.
⚙️
Sarah Settings
Configure phone numbers, voice settings, business hours, attorney availability, and integrations with MaxDockets.